FedEx International Service is used for all international orders. Rates are calculated based upon actual FedEx charges (at BCN's discounted prices), plus the service fees for international documentation required with each package. You will be notified by e-mail of these charges prior to your order being processed and you will be requested to acknowledge your acceptance of these charges, in writing, prior to shipment (see below).
Please note that the following conditions apply to all international orders:
Although we can advise you of our experience with shipping to many countries, it is your responsibility to check with your country's customs office regarding the import of any products you order from BCN.
You as the importer are responsible for any import restrictions, prohibited import items, taxes, tariffs, customs charges, fees, duties, or any other charges relating to the shipment of your package.
As a commercial shipper, BCN is required to include with each order a Commercial Invoice, which includes full disclosure of all items in the package, ingredients and prices charged to you.
As a customer, you are an importer and responsible to comply with International, National or local laws regulating importation of products that you may purchase. If an order sent by BCN to you is refused delivery or seized by customs due to unauthorized ingredients or contents, Beachwood Canyon, Naturally, Ltd. (BCN) is not to be held responsible for any losses or costs incurred by you, the customer. If the shipment is abandoned or discarded by customs, you will not receive a refund or credit of any kind.
You, as our customer, are responsible for all international duties and taxes. Any Fees or Duties charged back to BCN are billed as a separate item. Due to the fact that we must pay duties & taxes on any returns of international shipments, all international sales are final.
International Orders & Credit Cards:
On first time international orders, or if you use a different credit card on subsequent international orders, you will be required to submit a Letter of Authorization (BCN will supply you with this form via e-mail), stating that Beachwood Canyon, Naturally, Ltd. has your permission to charge your account. In addition, you will be required to supply a legible and readable photocopy of both the front and back of your credit card. This is to verify that you are the holder of the credit card and that it is in your possession.
(Note: The photocopy does not provide any more information than we need to process the order. This simply demonstrates that the card is, in fact, in your position and that the name on the card matches the order information. If there is a security code on the card, to protect the integrity of this security feature, please block this code out prior to sending us the photocopy.)
You may also be asked for Address Verification, in the form of a copy of your billing statement (just the top section showing the billing address and bank information, and the last 4 digits of your credit card showing.), or other official mail, such as a utility bill. This is to prevent someone from using your credit card to ship to a different address. (Unlike US banks which provide phone and electronic verification, these methods are not available for international credit cards.)
We apologize in advance for this inconvenience, however, the high and rising fraud rate for international internet sales has forced us to take extra precautions to protect both BCN and our valued customers.
Payment for international orders can be made by credit card (see above).